Technical Support
We come to you for reliable, in-person IT support
Onsite Technical Support Services
Helpdesk Support
- Onsite assistance for end-user issues
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Available during business hours or by appointment
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Hands-on troubleshooting that remote support cannot address
Troubleshooting and Diagnostics
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Diagnosing hardware failures, system crashes, and network issues
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Performance optimization with direct access to devices
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Identifying and resolving connectivity and configuration problems
Hardware Repair and Upgrades
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Repair or replacement of desktops, laptops, servers, and peripherals
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Installation of upgrades such as memory, storage, or graphics cards
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Preventative maintenance to extend hardware lifespan
System Setup and Configuration
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Installing and configuring software suites on-site
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Setting up new employee workstations, including user accounts, email, and permissions
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Migrating data or systems that require direct access
Printer and Peripheral Support
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Installation, troubleshooting, and maintenance of printers, scanners, and other connected devices
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Network printer configuration and driver updates
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Ensuring all devices are integrated and fully operational
When Remote Support is Right for You
✅ Hardware repair and upgrades that require hands-on work
✅ Complex network installations or cabling
✅ Physical setup of workstations, printers, and other devices
✅ IT projects that need in-person troubleshooting or consulting
✅ Emergency IT fixes for mission-critical hardware that needs to be fixed ASAP
Need Help Today?
Let’s get you on our calendar
How It Works
Step 1: Contact Us
Reach out via phone, email, or our online form to describe your IT issue or project. We’ll assess whether onsite support is the best solution.
Step 2: Schedule a Visit
We’ll coordinate a convenient time for our technician to come to your home or office. Please note: Same Day service requests have an extra fee.
Step 3: Onsite Assessment
Our technician evaluates the situation in person, diagnosing hardware, software, or network issues.
Step 4: Hands-On Resolution
We perform the necessary repairs, installations, or configurations right on site, ensuring your systems are fully operational. When possible, we do everything possible to have first visit resolution.
Step 5: Testing and Verification
Before leaving, we test all devices and systems to confirm the issue is resolved and everything is working as expected.
Step 6: Follow-Up Support
We provide guidance, preventive tips, and ongoing support if needed, ensuring your IT environment stays reliable.
Need Remote Assistance?
Benefits of Choosing
East Shore Technology
Satisfaction Guaranteed
We stand by our work. If your device or machine presents the same issue as when you brought it to us after we've completed service, we will diagnose the problem for free. If the point of failure is identified as a defective part, we will repair the unit at no cost to you. Guaranteed.
Certified Experts
Don't settle for anything but the best. Our consultants are industry-certified experts with the advanced skills, knowledge, and experience to properly solve your technical issues. This also means specialized tools, high-quality replacement parts, safety precautions, and unparalleled customer service that you may not find elsewhere.
Same Day Resolution
Many of our services can be completed on the same day or even while you wait. The majority of our hardware repairs are finished in 1 hour or less. For other issues that require additional troubleshooting or service, we are committed to delivering results in a timely fashion.
Onsite Service
We typically perform hardware repairs onsite at your location which means you don't have the hassle of unplugging cables or taking time out of your day to drop off your unit. If you'd prefer to meet elsewhere other than your home or office, we can make those arrangements as well.
Remote Support
No need to interrupt your workday with extra errands. Simply submit a ticket and we can provide remote support to solve your technical needs without you stepping a foot out of the door.
Core Values
Our Core Values aren't just a dusty plaque hanging on the wall. We carefully drafted them with purpose and meaning. We fully embrace our company vision as a direct reflection of why we come to work each day.
What Our Customers Are Saying
I’ve worked with other IT providers in the past but your level of service and commitment far exceeds anything I’ve received before. Thanks for a great job!
I’ve never really understood computer stuff but the tech who showed up onsite yesterday explained things to me in a way that made sense and wasn’t over my head. I appreciate that!
We're Here To Help!
590 Centerville Road #365
Lancaster, PA 17601
Hours
Monday - Friday: 9am - 5pm
Saturday: 10am - 6pm
Sunday: Closed
